Privacy Policy
Keera, as a provider of a ready-made website builder system, has prepared this privacy notice to inform you, as a customer and user, of our privacy policy regarding the collection, use, or disclosure of personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA). We deeply recognize the importance of customer data. You can be assured that the information you provide to us is protected by the most appropriate and secure measures. The key topics are explained below:
1. Principles and Objectives
www.9keera.co.th (“Website”, “we”) realizes the importance of personal data and other information related to users (“Customer” or “you”). To assure you that our website maintains transparency and responsibility in collecting, using, or disclosing your information under the Personal Data Protection Act B.E. 2562 (“Personal Data Protection Law”) and other relevant laws, this Privacy Policy (“Policy”) has been established to clarify the details regarding the collection, use, or disclosure (collectively referred to as “Processing”) of your personal data.
2. Collection of Personal Data
“Personal Data” refers to any information relating to a person, which enables the identification of such person, whether directly or indirectly. We collect personal data only when necessary and strictly for the intended purposes:
- a. When registering to use the website builder system, both in free and annual paid formats.
- b. When applying for domain name registration in all extensions, such as .com, .net, .co.th, etc.
- c. When filling out inquiry forms regarding our services, reporting usage issues, and engaging in other activities through www.9keera.co.th.
| Type of Personal Data | Details and Examples |
|---|---|
| Personal Information | First name, Last name, Gender, Age, National ID number, Photograph, Company name. |
| Contact Information | Postal address, Email address, Telephone number (including home or mobile phone numbers), Social media accounts (e.g., LINE ID, Facebook account, Facebook ID, Google ID). |
| Financial Information | Transaction details, Credit/Debit card details (e.g., Name on card, Card number, Expiry date, Issuing bank), Bank account, Tax invoice issuance details, Order and payment details. |
| Technical Information | IP Address, MAC Address, Usage logs or behavior tracking from Session ID, Web browser type and version, Cookies. |
3. Sources of Personal Data
We may collect your personal data through the following channels:
3.1 Direct collection from you:
- When you register as a member by filling out forms, whether in document format, via the website, social media, or any other channels.
- When you order products and services.
- When you submit information through forms.
- When you post information on web boards or forums.
- When you communicate with us, inquire about information, or provide feedback/suggestions regarding our products and services.
- When you opt-in to receive news or promotional materials from us.
3.2 Automatic collection:
- When you visit or use our website services that utilize Cookies or similar technologies to collect technical information regarding your usage.
- Information obtained from the use of services and related data, such as device information (IP Address & MAC Address).
3.3 Collection from third parties:
- Information legally collected from third-party sources, or where you have given consent to the data owner to disclose information to us. For example, receiving your personal data to offer or provide services to you and to operate related businesses.
4. Legal Basis for Collecting Personal Data
| Legal Basis | Details |
|---|---|
| Contractual Basis | To perform obligations under a sales contract between the Personal Data Controller (“we”) and the Data Subject (“you”), particularly regarding payment for goods and collecting your shipping address to deliver products. |
| Consent | To collect, use, or disclose personal data that requires your explicit consent. We will inform you of the purpose before or while requesting consent (e.g., collecting sensitive data not exempt by law, marketing/promotional activities, or facilitating services). |
5. Purposes of Data Collection
| Purpose | Details |
|---|---|
| To facilitate website usage and services | Facilitating product ordering, product delivery, product returns, and exchanges. |
| To answer inquiries and provide customer support | Assisting customers with service-related issues, updating customer information, and processing requests or complaints. |
| To develop and improve quality and services | Analyzing and improving products or services to better suit customers’ needs. |
| To provide information or marketing promotions | Sending information, special privileges, promotions, discounts, and special offers related to products and services to customers via email, SMS, and postal mail (only when explicit consent is obtained). |
| For Data Analytics | Using customer data for market analysis and research to further improve products and services. |
| To prevent, detect, and investigate crimes | Investigating and taking action to prevent legal offenses, including security breaches affecting data subjects. |
We may share aggregated, non-identifiable data publicly or with partners for marketing purposes, website performance analysis, promotional operations, or to demonstrate general trends regarding the use of our products and services.
6. Disclosure of Personal Data to Third Parties
We guarantee that we will strictly not publish or sell the personal data we have collected to any unrelated third parties. We may disclose personal data only to the extent necessary to agencies or third parties with the consent of the data subject, except when operating within the framework authorized by law:
- Logistics and transportation providers.
- Payment service providers.
- Data analytics and market research providers.
- Government officials, state agencies with legal regulatory duties, or those requesting disclosure under legal authority or legal processes.
7. Data Retention Period
We will retain your personal data only for as long as required by law or as necessary for the purposes of collecting such data. We will delete or destroy the personal data when it is no longer necessary for the stated purposes.
8. Use of Cookies
Cookies are data sent by the website to the user’s web browser to provide convenience during website usage, study overall platform visitor behavior, and develop the website to be more accessible, faster, and more efficient. Customers can decline the use of cookies by selecting the appropriate settings on their browsers. However, please note that refusing cookies may prevent you from fully utilizing or accessing all of our functions.
9. Data Security
We recognize the importance of securing your personal data. We have implemented appropriate measures to prevent the loss, unauthorized access, destruction, use, alteration, or unlawful disclosure of personal data. We ensure electronic security utilizing the SSL (Secure Socket Layer) standard, approved by a CA (Certificate Authority), to encrypt and protect sensitive data such as personal details, passwords, and credit card numbers.
10. Rights of the Data Subject
- 1. Right to withdraw consent: You have the right to withdraw your consent for the processing of personal data at any time while your data is with us.
- 2. Right of access: You have the right to request access to your personal data under our responsibility and request a copy of it.
- 3. Right to rectification: You have the right to request the correction of your personal data to ensure it is accurate, up-to-date, and complete. Registered members can edit their personal data on the member details page.
- 4. Right to erasure: You have the right to request the deletion, destruction, or anonymization of your personal data when the data is no longer necessary.
- 5. Right to restriction of processing: You have the right to request the temporary suspension of the use of your personal data while we are investigating a request to correct the data or an objection to the processing.
- 6. Right to data portability: You have the right to request your personal data in a format that is generally readable or usable by automated tools or devices, including the right to request the transfer of such data to another data controller.
- 7. Right to object: You have the right to object to the collection, use, or disclosure of your personal data. Note: Objecting to data collection or requesting data deletion may affect the services you receive; we may not be able to provide certain services.
You can exercise your rights as a data subject by contacting us at support@9keera.co.th or 081 152 2624. We will consider and notify you of the result of your request within 30 days from the date we receive it.
11. Links to External Websites or Services
Our website may contain links to external websites that may collect information regarding your use of services and personal data. We cannot be held responsible for the security or privacy of your data collected by these external websites. You must review the privacy policies of those external websites and comply with them accordingly.
12. Refusal to Consent or Provide Personal Data
We have a necessity to collect personal data required by law or to enter into a contract between you and us. If you do not consent to our use of your personal data, you can still use our services, but you may experience less convenience, as the company will not be able to utilize personal data to operate at full efficiency for its intended purposes.
13. Changes to the Privacy Policy
We will periodically review and update this privacy policy to reflect changes in services and legal requirements. We will clearly disclose the policy to customers via the website as appropriate. When visiting the website or receiving services from us, please read the privacy policy every time for your own benefit.
14. Contact Details
If you have any questions, suggestions, or require further details regarding this Privacy Policy, please contact:
Data Controller
Email: support@9keera.co.th
Phone: 081 152 2624
Contact via form at: www.keera.co.th/contact
15. Account Deletion
If a user wishes to delete their account, they can notify us to request account deletion at any time by sending an email to support@onsello.com. Once the account has been deleted, your personal data on the server will be cleared and cannot be recovered.
If you have any questions or suggestions regarding this privacy policy, Keera is happy to answer and listen to your feedback, which will be beneficial for improving our services in the future. You can contact us at 0 612 742 444 or through our Contact Form.